ITIL
ITIL advocates that IT services must be aligned to the needs of the business and
underpin the core business processes. It provides guidance to organisations on how
to use IT as a tool to facilitate business change, transformation and growth. The
ITIL best practices are currently providing a systematic and professional approach
to the management of IT services, enabling organisations to deliver appropriate
services and continually ensure they are meeting business goals and delivering benefits.
ISO20000
ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management.
It describes an integrated set of management processes for the effective delivery
of services to the business and its customers. ISO/IEC 20000 is an IT standard that
allows companies to demonstrate excellence and prove best practice in IT management.
The standard ensures companies can achieve evidence-based benchmarks to continuously
improve their delivery of IT services.
COBIT
COBIT is an IT governance framework and supporting toolset that allows managers
to bridge the gap between control requirements, technical issues and business risks.
COBIT enables clear policy development and good practice for IT control throughout
organizations. COBIT emphasizes regulatory compliance, helps organizations to increase
the value attained from IT, enables alignment and simplifies implementation of the
COBIT framework.