ITIL V3 Expert Level Modules

The Managing Across the Lifecycle module completes the Intermediate stream, focussing on the ancillary knowledge required to implement and manage the necessary skills associated with use of the Lifecycle practices. This module is aimed at those who are interested in achieving the ITIL Expert Level, for which this module is a key requirement.

Target Candidate

• The target group of the candidates taken Managing Across the Lifecycle module includes but is not limited to:
• Chief Information Officers (CIOs)
• Senior IT Managers
• IT Managers
• Supervisors
• IT Professionals

Syllabus:

• Managing Across the Lifecycle module (MALC) Syllabus:
• MALC01: Introduction to IT Service Management Business and Managerial Issues
• MALC02: Management of Strategic Change
• MALC03: Risk Management
• MALC04: Managing the Planning and Implementation of IT Service Management
• MALC05: Understanding Organizational Challenges
• MALC06: Service Assessment
• MALC07: Understanding Complementary Industry Guidance and Tool Strategies