ISO20000 Expert Modules

• Executive Consultant/Manager
• Associate Consultant/Audit
• Consultant/Manager
• Internal Auditor

Executive Consultant/Manager in IT Service Management according to ISO/IEC 20000

1. Setting the direction for the IT organization
2. Directing the IT organization
3. Monitoring the performance of the IT organization
4. Governing the IT service management system

Associate Consultant/Audit in IT Service Management according to ISO/IEC 20000

1. Planning the IT Service Management System
2. Managing the IT Service Management System
3. Measuring, Monitoring and Reporting on the IT Service Management System
4. Improving IT Service Management processes

Consultant/Manager in IT Service Management according to ISO/IEC 20000

1. Planning the IT service management system
2. Implementing and managing the IT service management system
3. Measuring, monitoring and reporting on the IT service management system
4. Improving the IT service management system

Internal Auditor Certificate in IT Service Management according to ISO/IEC 20000

1. Planning Audit Programs in an ITSM environment
2. Implementing and managing Audit Programs and Internal Audits in an ITSM environment
3. Measuring, monitoring process and reporting Internal Audits
4. Improving Internal Audits in an ITSM environment program