ISO20000 Intermediate Foundation Modules

• Management and Improvement of IT Service Management processes
• Alignment of IT and the Business
• Control of IT Services
• Delivery of IT Services
• Support of IT Services

Management and Improvement of IT Service Management processes according to ISO/IEC 20000

1. Align IT Service Management to changes in the business
2. Maintain the management system
3. Apply the continual service improvement lifecycle
4. Analyze compliance and efficiency

Alignment of IT and the Business according to ISO/IEC 20000

1. Plan the processes for the Alignment of IT and the Business
2. Implement and manage Alignment of IT and the Business
3. Measure, monitor and report on the Alignment of IT and the Business
4. Improve the Alignment of IT and the Business processes

Control of IT Services according to ISO/IEC 20000

1. Plan the processes for the Control of IT Services
2. Implement and manage the Control of IT Services processes
3. Measure, monitor and report on the Control of IT Services
4. Improve the Control of IT Services processes

Delivery of IT Services according to ISO/IEC 20000

1. Plan the processes for the Delivery of IT Services
2. Implement and manage Delivery of IT Services
3. Measure, monitor and report on the Delivery of IT Services
4. Improve the Delivery of IT Services processes

Support of IT Services according to ISO/IEC 20000

1. Plan the processes for the Support of IT Services
2. Implement and manage Support of IT Services
3. Measure, monitor and report on the Support of IT Services
4. Improve the Support of IT Services processes