ITIL V3 Service Liftcycle Modules

If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of interest to you:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Target Candidate

• The main target candidate for the ITIL Intermediate Qualification includes but is not restricted to:
• Chief Information Officers (CIOs)
• Chief Technology Officers (CTOs)
• Managers
• Supervisory staff
• Team leaders
• Service designers

Syllabus:

• Service Strategy (SS) Syllabus:
• SS01: Service Strategy Principles
• SS02: Defining Services and Market Spaces
• SS03: Conducting Strategic Assessments
• SS04: Financial Management
• SS05: Service Portfolio Management
• SS06: Managing Demand
• SS07: Driving Strategy through the Service Lifecycle
• Unit SS08: Critical Success Factors and Risks

• Service Design (SD) Syllabus:
• SD01: Introduction to Service Design
• SD02: Service Design Principles
• SD03: Service Design Processes
• SD04: Service Design technology related activities
• SD05: Organizing for Service Design
• SD06: Consideration of Technology
• SD07: Implementation and improvement of Service Design

• Service Transition (ST) Syllabus:
• ST01: Introduction to Service Transition
• ST02: Service Transition Principles
• ST03: Service Transition Processes
• ST04: Service Transition related activities
• ST05: Organizing for Service Transition
• ST06: Consideration of Technology
• ST07: Implementation and improvement of Service Transition

• Service Operation (SO) Syllabus:
• SO01: Introduction to Service Operation
• SO02: Service Operation Principles
• SO03: Service Operation Processes
• SO04: Common Service Operation Activities
• SO05: Organizing Service Operation
• SO06: Technology Considerations
• SO07: Implementation Considerations
• SO08: Challenges, Critical Success Factors and Risks

• Continual Service Improvement (CSI) Syllabus:
• CSI01: Introduction to Continual Service Improvement
• CSI02: Continual Service Improvement Principles
• CSI03: Continual Service Improvement Process
• CSI04: Continual Service Improvement Methods and Techniques
• CSI05: Organization for Continual Service Improvement
• CSI06: Technology for Continual Service Improvement
• CSI07: Implementing Continual Service Improvement
• CSI08: Critical Success Factors and Risks